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CUSTOMER SERVICE

Please use this web site to place your order. Questions may be emailed to customerservice@simtecco.com or you may call toll-free at 1-800-847-4683. Customer service hours are 9am to 5pm EST, Monday - Thursday.

PLACING AN ORDER

Once an order has been submitted, you will receive a confirmation email. If you have not received your confirmation email, your email address may have been entered incorrectly. Please contact us to confirm your order.

Once the order is placed online, your credit card is charged immediately. Order submission authorizes us to charge your card before any work begins on your order.

Online orders can be placed 24 hours a day, 7 days a week on the Simtec Store website. If you place your order on a Friday, Saturday, Sunday, or holiday it will be processed the next business day.

Review Your Order Carefully Please review your order carefully before you submit it. If you have any questions about how to enter an order please call or email us before you place the order.
 
RETURN POLICY
Simtec Co. wants our customers to be completely satisfied with their purchases as well as our service. Every product we sell comes with a 100% Guarantee. If for any reason you are not completely satisfied, you may return the product(s) for a full refund or store credit for the full price paid for the item(s) (excluding shipping) within 30 days of the purchase date. Refunds will be credited in the same form as the original payment type. You may also choose to exchange it for any other item on our website that you prefer. Returned items must be in "as-new" condition to qualify for refunds. If merchandise is opened and/or unable to be resold, a Store Credit will be issued.  No product will be accepted without a Return Authorization Number, please call 1-800-847-4683. Also, WE DO NOT accept any returns from the AS SEEN ON TV offer. Please call customer service toll free at 1-866-649-0118 and customer service will be able to assist you.
PAYMENT

We accept MasterCard, Visa, American Express. Sorry, but we cannot accept personal checks, cash, or ship C.O.D. 

All prices are in U.S. dollars and will be billed in U.S. dollars according to the credit card company policy. We reserve the right to request additional identification from you. If this is necessary, we will contact you by phone or e-mail. Your order will be processed as soon as we receive the requested information we need by fax or e-mail.

Our company is located in Pennsylvania. All Pennsylvania residents are subject to a 6% state sales tax plus any local county sales tax on all orders. All other US locations are exempt.

We reserve the right to change or update our pricing at anytime.

Simtec, Co. , 1553 Arona Road, Irwin, PA 15642

 

 

COPYRIGHT AND TRADEMARK LEGAL NOTICE

All of the images on this site are copyrighted and owned by Simtec, Co. and can not be copied or otherwise reproduced. Any reproduction without express permission from the copyright or trademark owner is a violation of law and is strictly prohibited.